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InfiniteKM is a cloud based sales and service enablement platform supporting channel sales and contact centers. Our platform ensures consistent Customer Experience (CX) at all touchpoints through superior Knowledge Management (KM) - enabling brands to sell more and service better.
Premiere organizations rely daily on InfiniteKM to ensure their teams and customers get the right information, up-to-date and relevant, across all channels for improved CX, and better adherence to compliance. They also leverage the platform to strategically drive leadership alignment, build team culture, and increase employee engagement - further improving their ability to deliver great CX.
We have been revolutionizing how premier organizations improve their CX results through our cloud based technology platform – InfiniteKM. Unlike any other CX solution on the market, InfiniteKM:
- Approaches the CX challenge holistically by providing a unified platform that simplifies how organizations service their internal teams, channels and customers – offering B2B, B2C and B2B2C solutions
- Consists of core Knowledge Management, Communication, Compliance, Learning and Analytics applications and the choice of over 30 supporting modules –proven capabilities that are easily configurable for brands to provide unique and consistent CX experiences
- Integrates with CRM systems such as Salesforce, Microsoft and Oracle suites – removing unwanted costs from other vendors and replacing them with better tools at a better price
- Offers scalable enterprise grade functionality with substantially reduced deployment times to both the mid markets and small to medium business (SMB) markets
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How InfiniteKM Helps You Succeed
InfiniteKM helps companies succeed by providing solutions that address formidable CX challenges
ubiquitous to all industries and all verticals. Solutions such as:
Click each to learn more.
- Fast and relevant search results backed by powerful analytics for improved productivity
- Robust tools to maximize the effectiveness and value of internal communications
- Faster onboarding and campaign deployment with greater adherence to compliance
- Greater employee engagement for better CX and greater ROI
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InfiniteKM enables companies to approach the CX challenge holisitcally with an integrated set of tools proven to solve real problems at a cost-effective price. Functionality such as InfiniteKM's:
Enables easy and highly configurable real-time organizational architectures to be created
and managed – forming the backbone that controls the flow of the information and tools
to users. Highly optimized for B2b or B2b2C, the architecture can standalone or integrate
into existing technologies, such as portals and ecommerce websites.
Download our White Papers for insight into how InfiniteKM uniquely addresses market opportunities
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- Searchable data – Enterprise data will grow at a rate of 800% over the next five years, with 80% of this data being unstructured. Communication will only become more challenging.
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- High quality, accurate information – The most important CX attribute within contact centers worldwide is the accuracy and quality of the information provided.
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- Consistent, multi-channel communication – 85% of organizations operate in a multi-channel environment and, despite the growth of self-serve options, one-third of all customer service interactions will still require the support of a human intermediary.
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- Faster onboarding and campaign deployment with greater adherence to compliance – Getting employees up-to-speed quickly, ensuring they adhere to policies and procedures, and delivering great CX will stretch operations and human resources executives.
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Contact us to learn more about how the InfiniteKM Platform
can accelerate growth and improve your business!
Sign Up | Email Us | (866) 367-0123 | Contact Us |